Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.
Responsibilities
- Verify the picked items according to customer’s request.
- Assemble the BTE hearing aid with the speaker unit/molds together.
- Attach other accessories (colour indicators)
- Test the hearing aid (listening test, connection test, range test)
- Package the assembled hearing aid together with the other accessories
- Refer to relevant Work Instructions specified in QMS for more details and guidelines.
- Work to achieve the objectives/targets specified by the Manager.
- Support BTE Service and Frontend area.
- Maintain a clean, safe and productive working environment.
- Update the proper work center and information of the order in the system (Navision).
- Report any non-conformity observed on the equipment, PC, Software, tools, and documents that are used in performing the above assignments.
- Participate in team initiatives or projects.
- Assist other technicians as required to accommodate for changes in volume, work flow and/or staffing levels.
- Provide guidance and training to each other when required in order to ensure all technicians are competent in the various areas of production and product knowledge.
- Prepare and maintain records and/or reports as required by the Manager.
- Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
- Adhere to all Human Resources policies and procedures.
- Conduct basic equipment maintenance as necessary.
Requirements
- A high school diploma or equivalent is required.
- A diploma in Electronics or a related field are preferred.
- Must have an understanding of the principles and theories of electronics.
- Excellent manual dexterity and hand-eye coordination are necessary.
- Must be detail oriented and have a minimum of 2 years experience in electronics assembly or repair.
- A solid understanding of reading and interpreting schematics, charts, and technical manuals.
- Uses various common hand and power tools and precision instruments as required.
- Dependability to work assigned shifts to ensure full coverage.
- Overtime is occasionally worked in order to meet the demands and deadlines associated with the position.
Benefits
- Competitive salary and annual merit increases
- Flexible work arrangements
- Comprehensive benefits; including medical, dental, paramedical, vision, Employee Assistance Program
- Fitness/Exercise spending account
- Group RRSP and company match
- Paid vacation, and paid personal days
- Dynamic work atmosphere
- Career development programs and opportunities
- Social events and thriving culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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