Technical Support Specialist providing Tier II support for Power BI analytics solutions in a nonprofit organization. Aimed at developing skills of high - potential individuals through strategic partnerships.
About the role
- Field Service Technician handling on-site technical support and repair tasks in São Paulo for Capgemini. Responsible for equipment installation, configuration, and maintenance with a focus on service quality.
Responsibilities
- Field Service professional with experience providing on-site technical support, installation, configuration, and maintenance of equipment and systems.
- Performs diagnosis and resolution of hardware and software failures, ensuring continuity of operations and compliance with SLAs.
- Assembly and disassembly of desktops and laptops.
- Diagnosis of basic physical and electrical faults.
- Preventive and corrective maintenance.
- BIOS/UEFI configuration.
Requirements
- Experience as a field technician providing user support, including VIP users.
- Knowledge of Mac and iPhone support.
- Experience with video conferencing tools.
- Familiarity with: ServiceNow, Active Directory, Okta Verify, Dtools Web, and Software Center.
- Experience preparing and managing equipment for asset management.
- Knowledge of the vMix system.
Benefits
- Flexible working arrangements
- Providing the best possible work experience while respecting lifestyle and promoting well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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