IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Client Implementation Manager overseeing client implementations and project deliveries at PG Forsta. Fostering strong client relationships and ensuring project success with a focus on healthcare solutions.
Responsibilities
- Provide day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities.
- Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
- Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
- Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
- Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
- Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
Requirements
- Minimum 5 years of relevant experience in a client-facing project management, consulting, or operations role ; ideally in a healthcare related field.
- Excellent interpersonal, communications, listening, and presentation skills.
- Solid working knowledge of improvement methodology, best practices, and data analytics.
- Proven track record of successfully delivering complex projects and attaining high client satisfaction.
- Ability to work in a fast-paced environment while prioritizing competing client needs.
- Obsession with customer experience including follow-up and problem resolution.
Benefits
- Health insurance
- Flexible working hours
- Paid time off
- Professional development opportunities
- Discretionary bonuses
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