Application Support Analyst ensuring application functionality and providing training and troubleshooting for users. Collaborating on software implementations and maintaining support documentation.
About the role
- Technical Support role providing service and trial support to end-makers and coil coaters in EMEA. Focusing on optimizing machinery and coordinating technical assistance for major customers.
Responsibilities
- Provide technical service and trial support to end-makers and coil coaters throughout the EMEA region
- Attend key trials across the entire EMEA region
- Optimize machinery settings
- Provide technical support to customers with new technologies and legacy products
- Coordinate technical assistance to major customers
- Deliver training programmes to broaden the skills matrix
- Liaise with equipment suppliers to enhance technical support capability
- Deliver post-conversion technical support to enhance plant relationships
- Instigate continuous improvement programmes at customer facilities
- Carry out troubleshooting activities at customer sites
- Investigate and understand failed trials
Requirements
- Experience of PPG EHS policies and reporting methods
- Clean driving licence
- English-speaking to high level
- Good communications and interpersonal skills
- Understanding of Packaging Coatings business, with a focus on the EOE sector
- Willingness to travel extensively within EMEA as necessary
- Ability to self-arrange and execute any required travel plans efficiently using the PPG travel tools (e.g. booking own flights, hotel and hire car)
- Ability to train PPG and customer personnel
Benefits
- Health insurance
- Professional development opportunities
- Continuous learning environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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