Hybrid Aerospace Customer Service Representative – Exports

at PPG

• Job title: Aerospace Customer Service Representative – Exports
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $52,000 - $60,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Aerospace Customer Service Representative handling order entry and support for internal customers. Collaborating with various stakeholders to ensure compliance and timely processing of orders.

Responsibilities

• Responsible for the entry of all internal international purchase orders and Transparencies purchase orders.
• Follow-up and support to internal customers ensuring their requirements are being met.
• Ensuring you are working toward good relationships with your counterparts in Shipping/Planning/Logistics/Quality.
• Obtaining late order information and notifying customers of any delays with their orders.
• Must keep appropriate stakeholders abreast of the problems/solutions pertaining to the customer and achievement of KPIs.
• Collaboration that will develop new business processes or to correct/update old processes.
• Work with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using professionally accepted techniques, practices, and/or procedures.
• Responsible for complying with PPG's export compliance procedures.
• Responsible for adhering to the export team's processes and regulations.
• Managing a wide range of accounts with individual requirements and expectations.

Requirements

• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.
• HS Diploma or equivalent required.
• Bachelor’s Degree preferred.
• 3+ years of Customer Service or Exports experience.
• Can work well with international organizations.
• Knowledge of Lean/Six Sigma principles preferred or be willing to attend training.

Benefits

• Continuous learning environment
• Health insurance programs