Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
About the role
- Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.
Responsibilities
- Representing our products and services
- Being the first point of contact for our customers
- Supporting the development of the Customer Relations Hub by introducing your ideas
- Using your communication skills to help customers with a wide variety of issues
- Assuring the customers have a positive experience that fits our quality standards
Requirements
- Native level of French with a proficient level of English
- Previous experience in luxury Customer Service or the Hotel industry
- Experience working in the automotive industry is a plus
- Having excellent verbal and written communication skills
- Being able to quickly understand customers needs and dealing with their emotions
Benefits
- Competitive salary
- Working in a fast-paced and highly changeable environment
- Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
- Working in an inclusive, diverse, and international team
- Possibility to partially work from home after the initial training months
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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