Customer Service role handling inquiries via phone and email for the Polish E - commerce shop. Involves customer support and web shop management.
About the role
- Customer Service Representative overseeing the day-to-day coordination of customer shipments. Ensuring requirements are met while providing effective shipment planning and updates in Jakarta, Indonesia.
Responsibilities
- Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met
- Provide account with cost effective shipment plan via booking authorization
- Book approved shipment with nominated carriers.
- Plan consol shipments and coordinate with warehouse on cargo deliveries
- Release non-negotiable e-FCR and BL to vendor to docs processing.
- Receive and check docs for accuracy and completeness before dispatching.
- Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).
- Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)
- Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)
- Provide customers updates related to their shipments
Requirements
- University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
- Minimum 3 years of experience in Freight Forwarding / Logistics industry.
- Knowledge in Sea / Air Freight will be added advantage.
- Pleasant personality with positive working attitude.
- Possess excellent communication and interpersonal skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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