Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Customer Care Specialist at Reconomy supporting regulatory obligations and customer service through phone and email communications during pre-commercial phases.
Responsibilities
- Support the customer by phone and/or email during the pre-commercial registration phase, as well as later for other obligations for already registered customers (market entry declarations, marketing of new products)
- Reporting activities (reporting to the coordination center and data consolidation for the Group)
- Support the updating of data in commercial contracts (prices, time references, regulatory updates, internal policies)
Requirements
- Environmental regulations
- Target market
- Proficiency in English
- Portals of national registries
- Microsoft Navision and Business Central
- Microsoft Office
- Processing and analysis of customer data
- Detail-oriented
- Communication skills
- Customer Service skills
- Problem solving
- Scientific degree
Benefits
- This role offers you the chance to work in a friendly, diverse and international environment, along with colleagues who will share your passion for innovation, agile-working and growth. You will also be able to develop your skills within the exciting and challenging market of Reverse Logistics!
- Hybrid working environment
- Training and development to keep you in touch with the latest technologies and the opportunities to apply your learning.
- We offer a competitive salary alongside other benefits*
- Our office is easily accessible located near the city center of Bucharest, and designed to make you feel at home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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