Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Sales Support Specialist supporting Sales Teams and Agents providing services across APCO products and brands. Focused on resolving inquiries and aiding in business opportunities.
Responsibilities
- Support Sales Teams and Agents by providing best in industry services across all products and brands
- Directly support a specific region of the Sales Team and assist with all other Sales Support team functions
- Provide expedient and friendly resolution to all field inquiries via email, helpdesk, and phone
- Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions
- Build and maintain relationships with sales representatives
- Proactively assist sales representatives in identifying and securing new business opportunities
- Expediently respond to inbound inquiries and facilitate requests with other internal departments
- Provide accurate and current rate cards upon request
- Assist with securing all accurate and necessary paperwork and documentation in a timely fashion
- Aid in the preparation for new client pitches including training and development of materials
- Provide custom reporting as needed for all sales initiatives
- Participate in the pursuit, communication, training, facilitation, and development of materials needed for all new product launches
- Engage in after-hour assistance and solutions to external clients
- Ensure timely, accurate, and consistent file documentation
- Drive for superior customer experiences
- Establish positive and productive relationships with internal and external stakeholders
- Maintain a depth of knowledge regarding facets of the business including online systems and claims
- Engage in special projects, process improvements, and system enhancements as needed
- Assist with other tasks and/or provide back-up to Dealer Support Team as needed
- Embrace and support all core values
Requirements
- High School Diploma or GED Required
- Bachelor’s degree in business administration or related field preferred
- A minimum of 3 years’ industry experience working in client support or operations
- Proficiency in the Microsoft Suite including Word, Outlook, and Excel
- Dedication to understanding and meeting customer needs both internal and external
- Strong skills in verbal and written communications
- Strong decision-making and critical thinking skills
- Must demonstrate conduct conforming to a set of values and accepted standards
- Strong time management skills
- Ability to organize and complete work within a given deadline
- Innovative thinking with ability to mobilize ideas into action
- Ability to work independently with minimal supervision
- Requires the ability to maintain confidential information
- Ability to travel up to 10%
Benefits
- Drug Free Workplace
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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