Program Manager III at PNC leading enterprise-level organizational change initiatives in data and automation. Collaborating with technology leaders and stakeholders to drive adoption and change.
Responsibilities
Lead large‑scale, cross‑functional change programs supporting data, automation, and technology initiatives.
Apply a strategic change management lens to complex programs aligned with corporate and technology strategies.
Influence senior leaders and program outcomes through strong partnership, insight, and storytelling.
Manage multiple initiatives simultaneously, ensuring alignment, momentum, and measurable results.
Design and execute comprehensive change strategies, including:
○ Change impact and readiness assessments
○ Stakeholder and impact analysis
○ Communication and training strategies
○ Adoption measurement and sustainment planning
Develop tailored solutions to support operational change associated with data automation and AI‑driven initiatives.
Evaluate change effectiveness and recommend enhancements to improve adoption and outcomes.
Partner with stakeholders at all levels to define business problems, scope change approaches, and align on execution plans.
Serve as a trusted advisor to technology and business leaders.
Collaborate closely with Project Managers, Communications partners, and cross‑functional teams to ensure a seamless and consistent change experience across channels.
Lead general and detailed planning phases of complex change initiatives.
Oversee data collection, analysis, research, and reporting related to change readiness and adoption.
Identify and manage dependencies, risks, and impacts across programs.
Support governance and adoption for emerging capabilities, including data automation and GenAI initiatives.
Coach and mentor junior change practitioners and program contributors.
Provide guidance on best practices in organizational change management.
Act as a change champion and thought leader within the organization.
Requirements
Strong background supporting technology‑driven transformations, ideally within data, automation, or digital environments
Proven ability to influence without authority and operate effectively in matrixed organizations
Excellent communication, relationship‑building, and problem‑solving skills
Experience supporting:
○ Data platforms and automation initiatives
○ AI / GenAI‑enabled programs
○ Technology transformation efforts
Familiarity with change and project management tools such as:
○ Clarizen
○ Jira
○ Change Navigator or similar platforms
High level of organization, prioritization, and self‑direction
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