About the role

Manager overseeing QA programs and initiatives across multiple platforms at Blizzard Entertainment. Ensuring consistent execution and alignment with organizational goals while fostering team collaboration.

Responsibilities

Oversee the delivery of QA programs and initiatives across multiple products and platforms
Ensure consistent execution of program standards, reporting, and deliverables while driving alignment with broader organizational goals
Partner closely with QA and development leaders to prioritize initiatives, manage risk, and monitor performance metrics
Provide direction, ensure quality and consistency across program outputs, and advocate for team needs
Foster collaboration, develop team capabilities, and promote a culture of learning, operational excellence, and continuous improvement in program management practices
Manage a team of program managers supporting QA initiatives across multiple products and platforms, contributing to long-term QA vision, goals, and strategies
Oversee program delivery standards, schedules, and reporting to ensure consistent execution and alignment across programs
Advocate for team needs while fostering cross-functional collaboration and operational effectiveness
Lead learning sessions and development opportunities to elevate program management capabilities across the organization
Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade-offs
Perform other duties as assigned

Minimum 8 years of experience in Quality Assurance, product or program management or a similar role required
Minimum of 3 years directing the work of individual contributors and multiple levels of leadership and teams
Experience performing as a scrum master, product owner, or program manager
Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management
High School diploma or equivalent required
Bachelor’s Degree in a related field preferred
Knowledge of Confluence, JIRA and other required skills (e.g., Tableau, Microsoft Office apps (including Project and Visio)
Advanced knowledge of various approaches for resolving complex and unexpected issues, prioritizing competing demands across crossfunctional teams, mitigating risks, and maintaining project momentum in a fast-paced, high-impact environment
Excellent written and verbal communication, planning, organization, and time management skills
Ability to tailor presented information for the appropriate audience.

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
Relocation assistance if the Company requires a move geographic locations for the job