Hybrid Customer Trust Program Manager

at Attio

• Job title: Customer Trust Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £105,000 - £125,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Customer Trust Program Manager at Attio driving security, compliance, and governance for our AI-native CRM. Leading audits, managing risks, and partnering across teams to maintain customer trust.

Responsibilities

• Be a key enabler of Attio’s security and compliance foundations as we continue to scale rapidly.
• Own and operate Attio’s security governance frameworks (e.g. ISO 27001, SOC 2), ensuring controls are well-designed, embedded, and effective as the company grows.
• Plan, coordinate, and lead external audits end-to-end, working cross-functionally across Attio and acting as the primary point of contact for third-party assessors and auditors.
• Drive programmes to maintain existing certifications and achieve new ones as required by the business.
• Identify, track, and remediate non-compliances and security risks, using appropriate tooling and pragmatic processes that scale with the organisation.
• Own and maintain Attio’s customer-facing Trust Centre, and coordinate timely, high-quality responses to customer and prospect security questionnaires and trust-related requests.
• Select and manage external vendors for penetration testing and security assessments, and lead remediation programmes to address findings effectively.
• Work closely with Security, Engineering, Product, Legal, Sales, and Customer teams to ensure security and compliance efforts are aligned, pragmatic, and enabling rather than blocking.

Requirements

• Proven experience leading certification and re-certification audits (e.g. ISO 27001, SOC 2), including preparation, execution, and remediation.
• Hands-on experience designing, implementing, and operating security compliance programmes in line with recognised frameworks and standards.
• A strong track record of managing complex, cross-functional programmes in fast-moving, high-growth environments.
• Able to explain security and compliance concepts clearly to technical and non-technical stakeholders, internally and externally.
• Comfortable partnering with teams across all levels of the organisation, balancing security requirements with business needs.
• Confident operating in evolving environments where processes and priorities are continuously maturing.

Benefits

• Competitive salary of £105,000 to £125,000
• Equity in an early-stage tech company on an incredible trajectory
• 25 days holiday plus local public holidays
• Apple hardware
• Private medical insurance through AXA
• Pension contribution through Hargreaves Lansdown
• Enhanced family leave
• Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far)