Senior Manager leading Client Success and managing key accounts for Metergy’s submetering services in North America. Collaborating with clients and internal teams to ensure strategic partnership and growth.
About the role
- Senior Manager of Customer Success leading customer renewals and driving retention strategies at Pluralsight. Collaborating with teams to optimize customer success and achieve best-in-class retention targets.
Responsibilities
- Deliver vision for Customer Success teams; empower and encourage your teams to drive towards targets while also focusing our customers
- Drive and develop new initiatives and other key programs and initiatives as required to evolve our Customer Success strategy
- Ensure alignment of strategy/approach between Sales and Customer Success
- Meet and exceed Net Retention and Gross Retention goals
- Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback
- Monitor and measure customer health and proactively mitigating risk
- Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention
Requirements
- Experience in customer facing roles, preferably in the SaaS industry
- Experience managing multiple teams who own the renewal transaction
- Direct experience negotiating renewals and driving ARR
- Experience in working with and implementing enterprise customer success and sales processes and methodologies
- Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree
Benefits
- Competitive compensation packages
- Medical coverage
- Unlimited PTO
- Wellness reimbursements
- Pluralsight subscription
- Professional development funds
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