Senior Manager leading Client Success for top accounts in submetering tech firm. Building strategic relationships and enhancing client retention with a focus on customer value.
About the role
- Customer Success Specialist managing B2B SaaS customer renewals and driving upsell opportunities. Collaborating across teams to optimize customer lifecycle from forecasting to agreement negotiations.
Responsibilities
- Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
- Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
- Partner effectively and cross-functionally with sales account executives supporting this customer segment.
Requirements
- Minimum of 2 years of related or equivalent experience
- Bachelor’s degree, or an advanced degree without experience
- B2B SaaS experience; familiarity with SaaS renewal motion
- Ability to travel up to 10%
Benefits
- Flexible work arrangements
- Professional development opportunities
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