Reporting to the Sr. Logistics Manager the Logistics Account Manager is responsible for total account management of customer accounts from growing the core business, to driving customer satisfaction and developing customer relationships, to hitting financial targets and implementing process improvements.
Inspire, lead, and manage a dedicated logistics team while coordinating with Corporate and Operations teams.
Establish clear goals and associated KPIs while making sure the account management team is executing core processes to ensure successful delivery of customer and Propak initiatives.
Manage operations of logistics department with regard to RFP/pricing, vendor/customer negotiations, carrier procurement, problem solving, team leadership, and KPIs.
Develop short-term and long-term customer growth plans.
Ensure communication is accurate and timely to customers and vendors.
Complete ad-hoc and scheduled analyses of logistics data.
Ensure all daily tender/load activities are completed.
Deliver assigned budgetary and customer service goals.
Collaborate in business reviews and other customer meetings.
Develop employee PDPs.
Provide for carrier performance reviews and development.
Requirements
2+ years of experience in logistics, transportation, supply chain, or business.
Proficiency in Microsoft Office with intermediate skills in Excel/Access.
Operational familiarity with TMX, CRM tools, preferred.
Demonstrated ability to implement improvements in system processes, and project management.
Supply Chain Certifications, preferred.
Valid driver's license.
Bachelor's degree (4-year college or technical school), preferred.
Key Account Manager responsible for sales strategies and account management for major distributors. Working remotely while collaborating with sales teams and driving business growth.
Oversee high - impact partnerships and drive product strategy for VGS's payment tokenization solutions. Collaborate with card networks and mobile wallets to maximize business opportunities.
Territory Manager responsible for managing sales and customer relationships for Kate Farms in Denver, CO. Achieving sales targets and developing market strategies for various clients.
Principal Account Manager for Defence market acting as key technical advisor for PT armed forces opportunities. Leading technical discussions, solution design, and project support for maximum client value.
Account Manager responsible for selling capital equipment and services within the Hospital Division. Focusing on growth in critical care environments across Tampa and Miami, Florida.
Senior Strategic Account Manager building strong relationships with key dealer partners at Motorway. Helping drive their growth using Motorway's innovative products and services in a fast - paced environment.
Account Manager Junior at Liebherr supporting business development for mining clients in Santiago. Responsibilities include negotiating with clients and developing effective business strategies.
Sales Manager managing existing client relationships and prospecting new business for Raízen in Petrolina/PE. Focus on commercial strategies and client success.
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
Value Account Manager responsible for managing sales growth in assigned accounts at Coca - Cola Consolidated. Building customer relationships and executing commercial strategies to meet business objectives.