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Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Gerenciar a carteira de clientes, assegurando execução dos contratos, gestão de preços, margem e busca constante por volume adicional de combustíveis, produtos e serviços Raízen;
- Prospectar novos revendedores (perfil hunter), negociar contratos e apoiar na abertura de novas contas, seguindo a estratégia comercial da companhia;
- Realizar visitas periódicas para implementação de campanhas, acompanhamento de KPIs, indicadores de vendas, rentabilidade e saúde financeira da carteira;
- Atuar como ponto focal entre o cliente e as áreas internas, garantindo a melhor experiência e prestação de serviços;
- Elaborar propostas comerciais, conduzir pós-venda e articular áreas internas para assegurar o crescimento sustentável do território;
- Implementar padrões de excelência operacional, saúde e segurança, garantindo treinamentos e boas práticas nos postos;
- Representar a Raízen junto a revendedores, leads e parceiros institucionais, fortalecendo relacionamento e presença da marca;
- Analisar dados e indicadores, trazendo insights para estratégias regionais e melhoria contínua.
Requirements
- Ensino superior completo (Administração, Engenharia, Economia, Marketing ou áreas correlatas);
- Residência em Petrolina/PE ou disponibilidade para mudança;
- CNH B e disponibilidade para viagens frequentes pela região;
- Experiência com negociação, relacionamento com clientes e gestão de contas/contratos, preferencialmente no varejo;
- Organização e habilidade para gerenciar múltiplas demandas;
- Noções de precificação, gestão de margens e canais de venda.
Benefits
- Benefits not specified
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