Hybrid CSM - Account Manager

Posted 3 minutes ago

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About the role

  • Manage and develop strategic relationships with key clients, acting as the primary point of contact.
  • Conduct on-site customer visits and build relationships with C-level executives and other company leaders.
  • Actively participate in the sales process for new Enterprise accounts.
  • Understand clients' needs and objectives, offering tailored solutions that maximize the value of our products.
  • Monitor customer health, identifying upsell and cross-sell opportunities.
  • Increase customer LTV (lifetime value).
  • Conduct regular follow-up meetings with clients to review progress, resolve issues, and ensure ongoing satisfaction.
  • Collaborate with internal teams (sales, support, product) to ensure and exceed customer expectations.
  • Create and present performance reports and success metrics to clients.
  • Identify and implement improvements in customer service processes.
  • Represent the company at strategic events and trade shows.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
  • Previous experience in Customer Success, Account Management, or similar roles, preferably in technology companies.
  • Proven ability to build and maintain client relationships.
  • Excellent verbal and written communication skills.
  • Project management skills, analytical thinking, and problem-solving abilities.
  • Familiarity with CRM tools and project management software.
  • Proactive attitude and results-oriented mindset.

Benefits

  • Health insurance;
  • Dental insurance;
  • Meal allowance or food voucher;
  • Transportation allowance;
  • Childcare assistance;
  • Férias&Co (travel benefit);
  • Birthday day off;
  • Home office allowance;
  • Alphafitness — partnership focused on mental and physical well-being;
  • Life insurance;
  • Extended maternity and paternity leave;
  • WellHub (GymPass);

Job title

CSM - Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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