Werkstudent:in im Bereich Sales - Key Account Management & Sales Excellence bei E.ON. Unterstützung in Marketingmaßnahmen und Energie - Kundenlösungen in einem multinationalen Unternehmen.
About the role
- Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
Responsibilities
- Manage and develop strategic relationships with key clients, acting as the primary point of contact.
- Conduct on-site customer visits and build relationships with C-level executives and other company leaders.
- Actively participate in the sales process for new Enterprise accounts.
- Understand clients' needs and objectives, offering tailored solutions that maximize the value of our products.
- Monitor customer health, identifying upsell and cross-sell opportunities.
- Increase customer LTV (lifetime value).
- Conduct regular follow-up meetings with clients to review progress, resolve issues, and ensure ongoing satisfaction.
- Collaborate with internal teams (sales, support, product) to ensure and exceed customer expectations.
- Create and present performance reports and success metrics to clients.
- Identify and implement improvements in customer service processes.
- Represent the company at strategic events and trade shows.
Requirements
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Previous experience in Customer Success, Account Management, or similar roles, preferably in technology companies.
- Proven ability to build and maintain client relationships.
- Excellent verbal and written communication skills.
- Project management skills, analytical thinking, and problem-solving abilities.
- Familiarity with CRM tools and project management software.
- Proactive attitude and results-oriented mindset.
Benefits
- Health insurance;
- Dental insurance;
- Meal allowance or food voucher;
- Transportation allowance;
- Childcare assistance;
- Férias&Co (travel benefit);
- Birthday day off;
- Home office allowance;
- Alphafitness — partnership focused on mental and physical well-being;
- Life insurance;
- Extended maternity and paternity leave;
- WellHub (GymPass);
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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