Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Manager overseeing client onboarding from contract signing to go-live at Pixaera. Coordinating teams to ensure successful integration of gamified training solutions.
Responsibilities
- Execute the full client onboarding process for multiple clients simultaneously, taking ownership of the projects from the moment a deal closes through to a successful go-live.
- Develop detailed implementation plans that align with client expectations, ensuring all milestones are tracked and met.
- Coordinate with client IT, Safety, and Learning teams to navigate technical hurdles, security reviews, and platform integrations. Including VR hardware/setup support where required.
- Develop instructional materials, user guides, and reporting frameworks tailored to the client’s specific deployment needs.
- Build strategic, long-lasting relationships with key client leads, serving as their trusted advisor during the high-stakes implementation phase.
- Work closely with Account Executives to support pilots and trials, showcasing Pixaera’s value to prospective high-value clients.
- Act as the first line of support during implementation, applying incredible problem-solving skills to remove any friction that slows down adoption.
- Work closely with the Product and Content teams to translate client requirements into actionable feedback, helping shape the future of the Pixaera platform.
Requirements
- Proven experience leading or supporting the onboarding and project delivery of complex SaaS solutions.
- Exceptional attention to detail with the ability to manage multiple high-priority implementation projects simultaneously.
- A desire to help a startup scale from seed to IPO, thriving in a fast-paced, high-growth environment.
- Experience leading meetings with senior stakeholders (IT, Safety, and HR) and driving project outcomes through clear communication.
- Naturally tech-savvy and comfortable learning new technologies, including AI, VR/hardware and LMS integrations.
- A proactive approach to troubleshooting; no problem is too big or too small to tackle for our clients.
- Experience in the Learning & Development or LMS space is highly beneficial, but not essential.
Benefits
- Fully remote set-up, with 2x company-wide meetups per year to meet and bond with your colleagues.
- All the equipment you need to succeed provided by Pixaera.
- 25 days of company vacation allowance per year in addition to local public holidays. If there is a public holiday that you would rather work, let us know and you can swap it for another day in lieu.
- Competitive stock options.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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