Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
About the role
- Customer Care Representative handling day-to-day front-office activities at Pinnacle Propane. Providing customer service and resolving inquiries while maintaining efficient administrative activities.
Responsibilities
- Answering calls and handling customer queries
- Adhere to assigned schedule and perform all assigned task
- Provide first level support for customer complaints or issues
- Research / resolve customer inquires
- Discuss with direct supervisor, results of their daily, weekly, and monthly performance
- Accountable for satisfactory daily call answer rate and first call resolutions
Requirements
- Education: High School diploma, GED
- Effective communication skills and ability to interact with all employees and customers
- Ability to resolve customer inquiries while maintaining a professional and calm demeanor
- Ability to remain organized and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- Use of Microsoft Office & generally have high level of computer skills
- English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage
Benefits
- Great Benefits: Including medical, vision, dental insurances, amongst others.
- Life Insurance: Financial protection for you and your family.
- Community Volunteering Day: A paid day off to give back to the community and make a difference.
- Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan: Employer contributions to help you save for the future.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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