Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
About the role
- Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.
Responsibilities
- Zabezpečiť hladký a rýchly proces riešenia reklamácií pre segment SMB zákazníkov
- Aktívne prichádzať s nápadmi ako zlepšovať procesy a zákaznícku skúsenosť
- Viesť tím, dohliadať na kvalitu a produktivitu práce
- Organizovať mesačné "pokecy" s tímom a motivovať a posúvať tím ďalej.
- Spravovať štatistiky a reporty
- Udržiavať ISO štandardy a hľadať nové spôsoby, ako veci robiť ešte lepšie
Requirements
- skúsenosti s vedením tímu
- systematická a štruktúrovaná práca
- znalosť excelu
- dobrá znalosť angličtiny a nemčiny
Benefits
- ročný bonus (Výsledná ponuka sa odvíja od tvojich skúseností, kvalifikácie a jazykových znalostí)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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