Sales/Purchasing Support Specialist joining Prinova's commercial team to support order processing and customer coordination. Collaborating with various teams in a fast - paced environment.
WG
Hybrid Customer Service Representative, Italian, English, German
Posted 13 hours ago
About the role
- Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
Responsibilities
- Take on customer service tasks for an assigned customer base and work as part of a team to ensure a high level of customer satisfaction
- Receive and process all types of customer orders, including complex and/or export orders
- Responsible for handling inquiries and orders from start to finish
- Proactively communicate with customers to inform them about delayed orders
- Responsible for managing the consignment stock: replenishing consignment goods, inventory management, invoicing, counting, reconciliation
- Handle customer complaints and returns in accordance with the complaint management process
- Perform quality checks and manage corrective actions
- Monitor open orders to ensure on-time delivery to the customer
Requirements
- Successfully completed commercial apprenticeship or equivalent qualification
- Ideally some initial professional experience in customer service/inside sales, alternatively in logistics, supply chain, or field sales
- Excellent spoken and written Italian, English and German are required
- Experience with SAP is an advantage
- Experience with Salesforce.com is desirable but not mandatory
- Good to very good Excel skills
- Self-organization, ability to work independently and set priorities; willingness and ability to quickly familiarize yourself with new areas of work and a positive basic attitude
Benefits
- Flat hierarchies
- Modern workplaces
- Deutschland-Ticket / on-site parking
Job title
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