Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
About the role
- Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast-paced environment.
Responsibilities
- Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
- Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
- Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
- Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
- Accurately document all interactions in our systems to maintain clear and organized customer records.
- Identify and report recurring issues or trends to help improve customer experience and internal processes.
- Uphold LoadUp’s brand values in every customer interaction.
- Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.
Requirements
- 1+ years of experience in a high-volume customer service or support environment.
- Solutions-first mindset with a passion for providing great service.
- Strong communication, organization, and time-management skills.
- Familiarity with computer systems and a willingness to learn our platforms.
- A team-first attitude and comfort in a feedback-rich culture.
- High school diploma or GED required; college experience is a plus.
- Openness to weekend availability.
Benefits
- Competitive Hourly Rate with Performance Bonus
- Medical, Dental, Vision, and Life Insurance Benefits
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- 401(k) with 5% Company Match
- Paid Time Off Policy
- Employee Stipend Program
- Employee Recognition Program
- Employee Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.
Support role in customer hotline and software assistance at GRÜN Software Group. Engaging with customers and providing reliable software support in a team - oriented environment.
Support representative assisting customers with their software solutions at GRÜN Software Group. Responsibilities include installation, troubleshooting, and customer support in Endingen.
Customer Service Representative assisting customers with U - Haul products and services. Great team environment with opportunities for professional growth and development.
Customer Service Representative maintaining workflow by coordinating warehouse duties, assisting managers, and fulfilling orders in logistics operations. Supportive work environment improving productivity and dedication.