Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Customer Service Manager responsible for client inquiries and ensuring satisfaction in a digital parking solutions startup. Collaborating with internal teams to enhance user experience in Munich office.
Responsibilities
- Primary point of contact: Ansprechpartner for end customers for questions and concerns, providing expert support
- Responsible for all inquiries from parking users to actively shape a positive parking experience
- Manage customer-specific issues, including the Peter Park Ticket System and general customer inquiries
- Support the strategic implementation and continuous development of CRM processes
- Professional handling of challenging issues related to data protection and support for the secure implementation of relevant requirements
- Close collaboration with Product & Tech, Customer Success, Project Management and Sales to develop optimal solutions for B2C customer inquiries
Requirements
- 1–2 years of experience in customer communication, customer service, customer relationship management or comparable areas
- Strong hands-on mentality, excellent analytical skills and a positive, solution-oriented working style
- Ability to quickly grasp complex matters and find clear, understandable answers for customers
- Calm and professional demeanor, even in stressful situations with customers and colleagues
- Strong team orientation, working closely with colleagues to develop optimal solutions and sustainable customer satisfaction
- Confident use of MS Office; ideally experience with CRM systems (e.g., HubSpot, Freshdesk, Zendesk or similar)
- German at native level and English fluent in spoken and written form; additional language skills are an advantage.
Benefits
- 28 vacation days – flexible scheduling
- Top equipment – choose your own IT setup
- Company pension plan – we think ahead
- Flexible arrangements that suit you
- Culinary perks – subsidized online canteen and weekly team lunch
- Exclusive discounts – via Corporate Benefits
- Stay fit – JobRad (bike leasing), EGYM Wellpass or Urban Sports Club
- Productive work environment – healthy snacks such as fruit, nuts & muesli, plus height-adjustable desks
- Training and development opportunities
- Innovation meets stability – start-up mentality in a financially secure environment
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