Manager for Technical Account Managers at Proofpoint, leading customer success in cybersecurity solutions. Driving team performance and ensuring client satisfaction across enterprise accounts.
About the role
- Field Manager overseeing pest control operations at Romney Pest Control. Ensuring service quality, staffing, and technician development.
Responsibilities
- Support Service Manager in day-to-day operations.
- Fill in for absent Technicians by servicing customer accounts.
- Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
- With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include: Payroll Process and Understanding Production and Hourly Pay, Product Inventory and Maintenance.
- Assist in Maintaining adequate staffing.
- Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
- Promote an “All Star” technician team.
- Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
- Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity.
- Field Manager is responsible for accurate, regular vehicle inspections as directed by the Service Manager.
- Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company.
- Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing “at risk” customers.
- Review and coach documentation as per cadence directed by the Service Manager.
- Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads.
- Regularly coach technicians in the sale of services and how to overcome objections.
- Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety.
- Field Manger is responsible for technicians on your team completing all company assigned training.
- Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
- Ensure that you and your team are aware and maintain high scores for the established KPI’s and are growth focused.
- Correct and coach low performing KPIs with Technicians.
- Must lead by good example in all categories.
- Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth.
- Recognize successes and opportunities with team on a regular basis.
- Ability to translate the company’s strategic objectives daily with enthusiasm to your team.
- Support office staff and maintain a cooperative, positive message with your team.
Requirements
- Motivated high performer!
- Sales proficiency.
- 1 or more years’ customer service experience & supervisory experience is preferred.
- Developing Communication skills effectively through verbal, written and in person.
- Develop ability to interpret and understand P&L and how it affects operations of branch.
- Licensed in appropriate pest control categories and states.
- Ability to develop Computer Skills.
- Strong attention to detail and accurate record keeping.
- Valid Driver’s license with good driving record.
- High School diploma or GED.
- Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.
- Pass Background check, drug screening.
- Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).
Benefits
- Use of company-vehicles available for business travel.
- Company-provided cellphone/devices or reimbursement.
- Company Provided Uniform.
- Red Wing and Safety Boot Reimbursement Program.
- Paid Time Off, Paid Sick Time, & Paid Holidays.
- Medical, Dental, and Vision Insurance.
- Company Provided Life Insurance.
- 401K – Employer Match.
- Health Savings Account (HSA) - Automatic Employer Contribution.
- Flexible Spending Account (FSA), Dependent Care FSA.
- Voluntary Life Insurance (Employee, Spouse & Child).
- Voluntary Short-Term and Long-Term Disability.
- Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage).
- PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!).
- SmartDollar Financial Wellness Program.
- Educational Resources and Training provided on-the-job.
- Medical Benefits are effective on the 1st of the month following the date of hire.
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