Hybrid Customer Enablement Manager

at Ironclad

• Job title: Customer Enablement Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $94,000 - $117,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Customer Enablement Manager training clients on the AI contracting platform from Ironclad. Building a Customer and Partner Enablement team at a high-growth company.

Responsibilities

• Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers.
• Lead virtual 1:Many enablement sessions on the Ironclad product suite, fostering engagement and knowledge retention.
• Conduct in-person training, including preparation, delivery, and follow-up activities.
• Partner with Instructional Designers to provide content feedback to improve training materials and programs.
• Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements.
• Help create and experiment with new scaled/training engagement strategies.
• Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A.
• Represent Ironclad at in-person events, including travel as needed to support these initiatives.
• Partner and support GTM teams on upsell and expansion opportunities.
• Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to improve our customer’s ability to achieve positive business outcomes.

Requirements

• Excellent presentation skills and the ability to command a room
• Excellent written and verbal communication skills
• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
• 2-3 years experience providing training, preferably at a SaaS or Technology company
• Tech savvy, analytical, and good problem solver
• Self-starter and quick learner
• Organized, methodical, and detail-oriented
• Ability to prioritize and effectively manage multiple projects and tasks concurrently
• Ability to work independently and as part of a team
• Ability to communicate complex business software processes effectively
• Willingness to travel for in-person events and training sessions (up to 30%)

Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at