Strategic Customer Success Manager ensuring long - term success for enterprise clients at SOCi. Nurturing client relationships and driving product adoption to achieve business goals.
About the role
- Customer Engagement Lead managing client interactions and developing service strategy for Perrigo in France. Leading a customer service team to maintain client satisfaction and loyalty.
Responsibilities
- Develop, deploy and drive the Customer Service strategy
- Set objectives based on the customer service strategy
- Monitor their quantitative and qualitative achievement
- Roll out and align the customer strategy across the team
- Represent the voice of the customer internally
- Align operational activities accordingly
- Optimize processes to improve customer satisfaction
- Prepare statistical monitoring of activity
- Ensure the drafting of the service's work procedures
- Participate in company projects
- Manage your team's performance
Requirements
- Degree (Master’s level or equivalent) in Business, Commerce or Supply Chain
- Solid professional experience in customer relations
- Initial experience in team management
- Ideally from a pharmaceutical or fast-moving consumer goods (FMCG) environment
- Strong knowledge of sales administration processes and procedures
- Good analytical skills
- Very good command of English required
Benefits
- Career development opportunities
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Engagement Specialist enhancing the customer journey at Perry Homes. Managing digital leads and ensuring high - quality customer experiences across platforms.
Senior Customer Success Manager responsible for the complete customer journey in a B2B SaaS startup. Driving client satisfaction and engagement throughout onboarding, support, and account management.
Customer Success Specialist providing support and advice on energy contracts for clients in France. Focus on enhancing customer experience and operational excellence in the energy sector.
Therapeutic Area Strategy Head leading a team in creating holistic portfolio strategies for Novartis. Focusing on cardio - renal - metabolic innovations and managing cross - functional collaborations.
Customer Success Analyst managing a portfolio of enterprise accounts for PerkinElmer's analytical solutions. Leveraging data to drive customer adoption and ensure long - term growth.
Customer Success Manager driving revenue growth and customer satisfaction for micro SMEs at Sleek. Innovating across corporate secretary, accounting, and fintech payments sectors.
Senior Manager leading the Strategic Accounts Customer Success team to improve customer engagement. Managing global team and processes while driving product adoption and retention in construction.
Partner Success Manager in Global Partner Organization facilitating partner success through effective deployment methodologies and collaboration. Focused on building relationships and managing high - risk projects for successful partnerships.
Customer - focused leader overseeing Customer Success across EMEA at Notion. Developing strategies, leading teams, and ensuring customer satisfaction through effective adoption and expansion.