Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
About the role
- Customer Engagement Lead managing client interactions and developing service strategy for Perrigo in France. Leading a customer service team to maintain client satisfaction and loyalty.
Responsibilities
- Develop, deploy and drive the Customer Service strategy
- Set objectives based on the customer service strategy
- Monitor their quantitative and qualitative achievement
- Roll out and align the customer strategy across the team
- Represent the voice of the customer internally
- Align operational activities accordingly
- Optimize processes to improve customer satisfaction
- Prepare statistical monitoring of activity
- Ensure the drafting of the service's work procedures
- Participate in company projects
- Manage your team's performance
Requirements
- Degree (Master’s level or equivalent) in Business, Commerce or Supply Chain
- Solid professional experience in customer relations
- Initial experience in team management
- Ideally from a pharmaceutical or fast-moving consumer goods (FMCG) environment
- Strong knowledge of sales administration processes and procedures
- Good analytical skills
- Very good command of English required
Benefits
- Career development opportunities
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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