About the role

Senior Implementation Specialist for SMB customers in travel & spend management, guiding onboarding and optimizing spend policies and workflows.

Responsibilities

Lead mid-complexity onboarding projects for SMB Travel & Spend customers, ensuring structured, efficient, and customer-focused delivery.
Drive adoption and activation by applying change management and financial understanding to help customers realise value quickly.
Configure Travel & Spend setups, including policies, standard workflows, approval flows, and per diems.
Coordinate stakeholders across finance, HR, IT, and travel management to ensure alignment and clarity on objectives.
Support ERP integrations such as Spend Export File, DATEV, and Xero, troubleshooting as needed to ensure smooth operations (no engineering background required, curiosity about technology is key).
Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup.
Deliver an exceptional onboarding experience, driving early booking and expense activity and leaving customers confident using the platform.

Solid experience in customer-facing roles, with hands-on ownership of onboarding or implementation work in a structured environment.
Experience coordinating projects or workstreams, ideally within implementation or onboarding contexts.
Strong communication and stakeholder management skills, with the ability to align internal teams and customers around shared goals.
A solution-oriented mindset with the adaptability to tackle challenges proactively.
Highly organised, detail-oriented, and comfortable managing multiple moving parts simultaneously.
Exposure to consulting, finance, or technology environments.
Experience with customer onboarding or technical implementation.
Familiarity with Spend Management solutions or similar platforms.
**English working proficiency is essential**; additional languages are a strong plus.

Receive competitive compensation and equity ownership in Perk.
Rest and recharge with our generous allocation of vacation days plus public holidays.
Take control of your physical health with your choice of private healthcare or a gym allowance.
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
Join our unforgettable Perk events, including our spectacular annual summer party.
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
Make your money go further with our flexible compensation plan.
Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
Broaden your horizons with up to 20 "Work from Anywhere" days per year.
Nurture your language skills with in real-life English, Spanish and Catalan lessons.
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
Let us help you move to one of our hubs with relocation support.