National Account Director developing strategic relationships and driving sales growth in food and hospitality. Overseeing team operations and ensuring client satisfaction in the United States.
About the role
- Payment Operations Officer managing deposits and withdrawals while ensuring excellent client experience at Pepperstone. Collaborating with banks and monitoring compliance processes in a hybrid working environment.
Responsibilities
- Allocate daily manual funding methods to client accounts in a timely manner
- Process all withdrawals within the day and notify clients upon completion
- Liaise with banks and third‑party payment providers as required
- Monitor and respond to client enquiries via Salesforce to ensure prompt and accurate processing of deposits and withdrawals
- Conduct general AML‑related transaction monitoring
- Perform AML, fraud, and jurisdictional checks on withdrawals prior to processing
- Monitor fraudulent transactions and take appropriate actions in line with compliance policies
- Escalate suspected AML/TF/Fraud cases to Compliance
- Submit UARs when necessary
- Respond to chargeback disputes
- Uphold Pepperstone’s Terms & Conditions by conducting name matching across payment providers
- Download banking and PSP transaction statements for daily reconciliations
- Identify and correct misapplied deposits
- Process daily cash adjustments
Requirements
- Fluency in English (additional languages are a plus)
- Qualification in Accounting, Finance, Business, or related fields (preferred)
- Excellent communication skills
- High attention to detail and accuracy
- Strong problem‑solving abilities and a commitment to continuous improvement
- Ability to stay calm under pressure
- Intermediate Microsoft Excel skills
- Ability to thrive in a dynamic global team and live the Pepperstone values
Benefits
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option – work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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