Providing support to Blue Ridge customers for billing, repair, retention and sales calls
Troubleshooting and resolving technical problems and other general account inquiries over the phone in a single customer interaction to maximize customer experience
Communicate information and directions to the customer in an organized and concise manner
Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
Explaining account information to customers with a focus on first-call resolution
Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests
Positively contributing to our team culture
Consistently maintaining product knowledge and actively participating in training and coaching sessions
Achieving established goals and performance metrics
Requirements
H.S. Diploma or G.E.D.
Established residency in Pennsylvania
Valid PA Driver’s License and good driving record
Previous Customer Service and/or Sales Experience a plus
Bilingual Spanish a plus
Working knowledge of Microsoft Office Programs and Outlook
Excellent Communication Skills –Oral and Written
Strong Computer Skills
Ability to provide regular, consistent, and punctual attendance
Ability to build positive rapport quickly with customers
Ability to multitask without sacrificing work quality
Ability to travel to the Lehighton Call Center for training / as required
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