Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Customer Service Administrator handling inbound and outbound calls and email transactions at Canon. Resolving customer service inquiries related to various products and maintaining service standards.
Responsibilities
- Support Inbound and Outbound Calls and Email transactions.
- Attend to Customer Service/Technical Enquiries on consumer and business products.
- Adhere to the program's Standard Operating Procedures.
- Identify customer's concern/s and provide available resolution using the programs' tools.
- Respond efficiently and accurately to customers, explaining possible solutions.
- Adhere to Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service skills.
- Update the system tools with details of each call transaction according to quality guidelines.
- Stay updated with the latest product knowledge using available resources.
- Escalate customer concerns if necessary to Team Leader or next manager in line of escalation.
- Create a positive impression of Canon when interacting with customers.
- Undertake any Ad Hoc project or assignments assigned by Team Leader.
- Adhere to all company policies and procedures.
- Willingness to be cross-trained to other LOB processes if necessary.
Requirements
- With at least a high school diploma.
- 6 months or more full-time call handling experience.
- With email or chat handling experience is an advantage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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