Business Support Specialist managing administration tasks for Edinburgh while based in Kuala Lumpur. Accountable for KPIs, client queries, and business support efforts in the region.
About the role
- Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
Responsibilities
- Working under the guidance of the R&H Operations Manager to ensure that each Scheme KPI’s/SLAs and any other Client requirements are maintained
- Assisting the Retail & Hospitality Operations Manager and other team members in preparation, production, and maintenance of communication materials
- Ensuring all actions are completed in a timely manner
- Production and maintenance of all Quality Procedures (QPs), Work Instructions, and Process Flows
- Ensuring databases and Client portals are updated in a timely manner
- Logging corrective evidence on AIMS/ASSIST in a timely manner
- Issuing correspondence, certificates, and reports in line with processes and KPIs
- Liaising with Delivery Managers, auditors & clients and assisting with queries
- Providing reports to Senior Managers as requested
- Taking part in Quarterly Training session to share best practice
Requirements
- Proven, strong administration background proficient with Microsoft Office (Word, Excel, PowerPoint)
- Experience in administration
- Excellent communication, writing and organisational skills
- Excellent attention to detail
- Ability to work without supervision
- Well organised, ability to plan and schedule work effectively
- Ability to prioritise
- IT literate
- Good telephone manner
- Ability to handle difficult customers
- Team-work experience
- Ability to produce reports and track KPI’s
Benefits
- No relocation package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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