Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Business Support Specialist managing administration tasks for Edinburgh while based in Kuala Lumpur. Accountable for KPIs, client queries, and business support efforts in the region.
Responsibilities
- Work as part of the administration team within Edinburgh but located in Malaysia
- Ensure all admin tasks for Edinburgh are delivered through effective processes
- Accountable for the day-to-day administration to ensure that client KPIs and SLAs are met
- Support with all areas of administration from onboarding, managing Entities within CMX1, admin checks and issuing of reports
- First point of contact for incoming telephone calls, administration of generic mailboxes and managing all Client queries
- Work together aiming for “one view” on all tasks and processes across Retail & Hospitality
- Provide support to the wider team as required
- Ensure each Scheme KPI’s/SLAs and any other Client requirements are maintained through regular review
- Assist in preparation, production and maintenance of communication materials
- Assist in the production and maintenance of all Quality Procedures (QPs), Work Instructions and Process Flows
- Ensure all databases and Client portals are updated in a timely manner
- Logging corrective evidence on CMX1 in a timely manner
- Issuing correspondence, certificates, and reports in line with processes and KPIs
- Liaise with Delivery Managers, auditors & clients and assist with queries
- Provide reports to Senior Managers as requested
- Take part in Quarterly Training session to share best practice/cross-train
Requirements
- Bilingual in English and local language
- Proven, strong administration background proficient with Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication, writing and organisational skills
- Excellent attention to detail
- Ability to work without supervision
- Well organised, ability to plan and schedule work effectively
- Ability to prioritise
- IT literate
- Ability to handle difficult customers
- Team work experience
- Ability to produce reports and track KPI’s
Benefits
- No relocation package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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