Hybrid Trade Sales Consultant

at Pella Windows & Doors of North Carolina and Southwest Virginia

• Job title: Trade Sales Consultant
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Trade Sales Consultant responsible for sales and customer satisfaction in the western Greater Toronto area. Building relationships with builders, contractors, and trade organizations for Pella’s window and door solutions.

Responsibilities

• Achieving individual sales and customer satisfaction goals and objectives.
• Networking, lead and referral generation.
• Actively represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows.
• Generating sales by acquiring new customers while building loyalty within existing customer relationships.
• Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues.
• Maintaining exceptional level of expertise of products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
• Striving to build strong customer relationships by engaging in a consultative sales approach to recommend the products, total solutions and consistent follow up that satisfy the needs of the customer.
• Ensuring quotes and orders are accurate following company sales procedure.
• Educating customers on manufacturer installation guidelines and measuring of openings to ensure accuracy of product ordering and applications.
• Leveraging other Pella team members/departments to assist with specific product requirements.
• Thanking clients and encourage a continuing relationship by acting as their central point of contact.
• Understanding of and adherence to the Trade Selling Process in all aspects of sales related interactions.
• Collaborating with the Operations teams to ensure successful after sale service requirements and installations.
• Interacting with Account Receivable department to address any potential billing/payment issues of customer.
• Strong CRM systems tools capabilities leveraged to managed all customer interactions and proactively communicate to customers.
• Occasionally working variable, non-traditional hours and making themselves available for customers during evenings and weekends.

Requirements

• Bachelor’s degree (B. A.) from four year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements.
• Ability to read and analyze documents related to contracts and work documents.
• Ability to write reports and business correspondence.
• Ability to verbally present information and respond to questions from customers, managers, and the general public.

Benefits

• RRSP Matching contribution
• Profit Sharing contribution
• Robust benefits plan
• Competitive commission and bonus plan