Account Executive responsible for educating clients about business solutions and generating new sales. Managing client relationships with focus on proactive account growth.
About the role
- Trade Sales Consultant responsible for sales and customer satisfaction in the western Greater Toronto area. Building relationships with builders, contractors, and trade organizations for Pella’s window and door solutions.
Responsibilities
- Achieving individual sales and customer satisfaction goals and objectives.
- Networking, lead and referral generation.
- Actively represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows.
- Generating sales by acquiring new customers while building loyalty within existing customer relationships.
- Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues.
- Maintaining exceptional level of expertise of products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
- Striving to build strong customer relationships by engaging in a consultative sales approach to recommend the products, total solutions and consistent follow up that satisfy the needs of the customer.
- Ensuring quotes and orders are accurate following company sales procedure.
- Educating customers on manufacturer installation guidelines and measuring of openings to ensure accuracy of product ordering and applications.
- Leveraging other Pella team members/departments to assist with specific product requirements.
- Thanking clients and encourage a continuing relationship by acting as their central point of contact.
- Understanding of and adherence to the Trade Selling Process in all aspects of sales related interactions.
- Collaborating with the Operations teams to ensure successful after sale service requirements and installations.
- Interacting with Account Receivable department to address any potential billing/payment issues of customer.
- Strong CRM systems tools capabilities leveraged to managed all customer interactions and proactively communicate to customers.
- Occasionally working variable, non-traditional hours and making themselves available for customers during evenings and weekends.
Requirements
- Bachelor’s degree (B. A.) from four year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements.
- Ability to read and analyze documents related to contracts and work documents.
- Ability to write reports and business correspondence.
- Ability to verbally present information and respond to questions from customers, managers, and the general public.
Benefits
- RRSP Matching contribution
- Profit Sharing contribution
- Robust benefits plan
- Competitive commission and bonus plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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