Senior Channel Manager responsible for recruiting, enabling, and growing business partners for BPOD latam. Achieve sales objectives while overseeing training initiatives and performance metrics in São Paulo.
About the role
- Manager of a team delivering remote exam services at Pearson, overseeing scheduling and quality assurance. Leading operational projects, fostering team culture, and driving service improvements.
Responsibilities
- Lead and inspire a team of six direct reports, fostering a positive, collaborative, and high-performance culture.
- Role model Pearson’s leadership behaviours and values in all interactions.
- Represent Pearson with internal and external stakeholders, building strong relationships and promoting the Remote Invigilation Service.
- Oversee the end-to-end delivery of remote exams, including all scheduling, risk management, and quality assurance.
- Build and manage comprehensive exam delivery schedules, including mocks and familiarisation activities.
- Proactively identify and mitigate risks, escalating issues as appropriate.
- Establish and review quality assurance gateways, ensuring continuous improvement.
- Work closely with the invigilator management teams, ensuring resource numbers are accurate and they are equipped to deliver outstanding service.
- Work closely with the Head of Assessment Services and wider teams to ensure effective governance of workflows, processes, and KPIs.
- Maintain clear communication and visibility across teams regarding entry volumes and timelines.
- Build strong relationships with customers, third-party vendors, and internal stakeholder groups.
- Ensure all regulatory requirements are met in service delivery.
- Oversee training for teams on maintaining the integrity of Pearson qualifications.
- Monitor and report on compliance, supporting audit and improvement activities.
- Lead continuous improvement in service delivery, leveraging technology to drive change and maximise capabilities.
- Lead lessons learnt activities and pre-exam readiness sessions.
- Support and deliver transformational projects, including the adoption of AI and other innovative solutions.
- Manage elements of the Remote Invigilation Service budget, highlighting risks and evidencing cost savings and efficiencies.
- Set up and maintain reporting methodologies to monitor time, cost, quality, and risks.
- Lead operational projects focused on reviewing processes, identifying improvements, and implementing approved changes for greater efficiency.
Requirements
- Proven experience in service delivery management, ideally within education, assessment, or technology-enabled environments.
- Strong leadership and stakeholder management skills, with experience in matrix management.
- Excellent project management, risk management, and problem-solving abilities.
- Familiarity with remote assessment technologies and compliance frameworks.
- Outstanding communication and interpersonal skills.
- Ability to drive innovation and manage change.
Benefits
- We know you’ll do great work, so we give a lot back with some of the best benefits in the business.
- We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.
- Please see our attractive UK benefits here: __Pearson Jobs – Benefits__
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Responsable HSE chargé d'élaborer et de mettre en œuvre les politiques de santé, sécurité et environnement au sein d'une entreprise en croissance. Superviser les actions de prévention et gérer les risques industriels.
Data Operations Team Manager managing a team of Data Specialists to ensure high - quality macroeconomic data delivery. Leading operations and supporting continuous improvement in a dynamic environment.
Senior Manager managing creator relationships and strategies at OverCast Digital, a leading TikTok Shop Partner. Driving GMV through effective creator program management in a hybrid role.
Transportation Manager developing domestic logistics strategy for Sally Beauty. Leading transportation operations and improving service performance with a focus on cost - effectiveness.
District Manager responsible for driving sales success across diverse territories. Focusing on customer relationships and strategic initiatives while working closely with multiple stakeholders.
Care Manager 1 providing statewide care management for Medicaid enrolled members in NC. Working remotely while coordinating integrated care services and developing care plans.
Residential Manager overseeing Adult Residential Service Program in Tacoma. Responsible for supervising programs and helping clients achieve independence and quality care.
Excursions Manager responsible for managing daily tour operations and supervising staff in Hoonah, AK. Focus on guest satisfaction and operational consistency with oversight of excursions.
Responsable de programmes gérant des opérations de transformation des patrimoines pour Nhood à Lille. Pilotage des projets immobiliers mixtes avec une forte coordination entre équipes.