Hybrid Data Operation Team Manager

at Macrobond

• Job title: Data Operation Team Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Szczecin, Poland

About the role

• Data Operations Team Manager managing a team of Data Specialists to ensure high-quality macroeconomic data delivery. Leading operations and supporting continuous improvement in a dynamic environment.

Responsibilities

• Lead, coach, and support a team of approximately 10 Data Specialists.
• Set clear goals, conduct performance reviews, and actively support individual development.
• Motivate employees and maintain a positive, inclusive, and accountable team culture.
• Manage recruitment, onboarding, training, shift work, absence coverage, and workload balance.
• Build a culture of feedback, ownership, and continuous learning aligned with Macrobond values.
• Lead daily team operations including work planning, task prioritization, and delivery follow‑up.
• Ensure timely and accurate execution of data updates, maintenance tasks, and internal/external requests.
• Monitor operational performance through regular check‑ins, dashboards, and key metrics.
• Reassign work during absences and proactively manage operational risks.
• Build team understanding of how Data Operations impact Product reliability and Customer experience.
• Ensure high‑quality data delivery aligned with Macrobond product and service standards.
• Oversee data disruption alerts for accuracy, relevance, and timely communication.
• Monitor handling of customer inquiries (e.g.: correct assignment, quality of investigation, and resolution).
• Ensure proper use and follow‑up of automated update and quality tools (e.g. consistency checks, monitoring tools).
• Identify recurring issues and drive corrective and preventive actions.
• Work closely with other Team Managers and key stakeholders.
• Coordinate and dispatch work across locations when required.
• Actively support process changes, new tools, and operational improvements.
• Communicate change clearly and consistently to the team.
• Monitor and report team performance, operational progress, risks, and improvements to Division Manager.
• Contribute to regular summaries and internal updates related to data delivery and operations.
• Represent the team constructively in cross‑team discussions and initiatives.

Requirements

• Relevant experience, preferably within the Data Operations area (formal people management experience is an advantage).
• Understanding of leadership principles, people development, and performance management.
• Strong analytical mindset with attention to detail and quality.
• Ability to manage multiple priorities in a dynamic, deadline‑driven environment.
• Excellent communication and stakeholder management skills.
• High level of accountability, ownership, and integrity.
• Spoken and written English - at least B2/C1 level.
• Willingness to learn, develop, and continuously improve yourself and your team.
• Familiarity with basic macroeconomic concepts is a plus.

Benefits

• The opportunity to actively shape and strengthen our Data Operations ways of working
• A competitive salary
• Private health care and sport benefits
• Stable position in a growing business with a "people first" atmosphere
• Cafeteria platform
• Language learning platform
• Internal and online training possibilities (e.g. GoodHabitz platform)