Customer Service Experience Representative providing assistance in a hybrid setting for Canadian clients. Engaging with customers through phone, email, and chat to resolve inquiries efficiently.
About the role
- Sales Support Specialist supporting SMB merchants in onboarding and daily operations. Handling queries, training, and market analysis to enhance merchant satisfaction.
Responsibilities
- Support onboarding: gather documents, assist KYC/AML processes, follow and push internal workflows.
- Support contract negotiation with merchants.
- Deliver initial trainings to new merchants on our PSP offering.
- Monitor SMB merchant portfolio and facilitate merchant verification for risk cases.
- Analyze market and competitors: trends, products, features and strategies.
- Resolve merchant queries and operational issues.
Requirements
- 1 year of experience in sales support, customer support or KYC role.
- Excellent verbal and written communication skills both in English and Czech.
- Strong client-facing communication and negotiation skills.
- Analytical and problem‑solving abilities.
- Proactive, initiative‑taking approach to identify opportunities and solve issues.
- Familiarity with CRM software - Salesforce is a plus.
- Experience in e‑payments, fintech or ecommerce is an advantage.
Benefits
- Full-time employment under a contract of employment.
- Benefits: ability to develop one’s own package in MyBenefit system.
- Possibility to work in a hybrid model.
- Friendly work atmosphere in a cooperation-driven team, that will support you everyday.
- Work in an international organization operating in a rapidly changing industry.
- Work in an international environment where you work with foreign languages on an everyday basis.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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