CRM & Digital Manager managing Salesforce strategy and digital initiatives at Volkswagen Group. Leading cross - functional teams and driving CRM adoption in automotive processes.
About the role
- Junior Customer Success professional at Payscale executing digital outreach campaigns using Gainsight. Collaborating with teams to optimize customer engagement and enhance pay strategies through digital programs.
Responsibilities
- Build and execute digital CS campaigns in Gainsight (email, journey orchestrator programs, CTAs, timelines, webinars)
- Execute lifecycle-based outreach including onboarding, adoption, feature usage, risk signals, and renewal readiness
- Manage campaign calendars and ensure consistent, predictable execution
- Create and adapt customer-facing content using approved messaging frameworks
- Tailor messaging by segment, lifecycle stage, and customer behavior
- Ensure content is concise, clear, and action-oriented
- Configure campaigns, rules, and audience logic in Gainsight
- Own QA end-to-end: segmentation accuracy, personalization tokens, links, timing, and suppression logic
- Track campaign performance (engagement, adoption signals, CTA outcomes)
- Maintain simple reporting views or trackers
- Partner with CS Operations, CSMs, and Marketing to align outreach
- Translate high-level requests into executable Gainsight programs
Requirements
- 1–3 years experience in Customer Success, CS Operations, Marketing Ops, or Digital Campaign execution
- Strong written English and customer-facing communication skills
- High attention to detail and comfort working with systems and rules
- Ability to manage multiple campaigns with deadlines
- Previous Gainsight experience is ideal but not mandatory
- Candidates without Gainsight experience must demonstrate strong platform-learning capability
- Experience with Journey Orchestrator or CTAs is a nice-to-have
- Basic reporting and spreadsheet skills
- Familiarity with SaaS customer lifecycles
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
- Maxicare coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
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