Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
About the role
- Customer Success Agent managing customer inquiries and feedback at a health tech startup in Berlin. Collaborating with teams for continuous improvement and client satisfaction.
Responsibilities
- You are the first point of contact for our customers
- Actively support your team leads with data-driven analyses, process improvements and structured feedback
- Resolve customer inquiries (e.g., during onboarding or in case of contractual or technical issues)
- Ensure a first-class customer experience
- Analyze recurring customer inquiries and feedback, derive actionable recommendations and support the continuous improvement of our processes
- Work closely with the Operations and Sales teams
- Ensure customer requirements are implemented efficiently and sustainably
- Identify optimization opportunities in customer service and actively support team leads in IT- and AI-supported scaling, automation and optimization of processes
- Own the results and KPI development for your areas of responsibility, develop solutions for complex inquiries and contribute to long-term customer satisfaction.
Requirements
- 2–5 years of customer service experience, ideally in a technology-driven environment
- An analytical mindset and the ability to identify and implement data-driven optimization opportunities
- Strong communication skills, empathy and a confident presence – you can excite customers about our product
- A structured, solution-oriented working style and enthusiasm for scaling, automating and optimizing processes
- Fluent German (C2) in spoken and written form and English at B2 level
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- 26 days of vacation, increasing by 2 days annually up to a maximum of 30 days per year
- Annual Learning & Development budget for individual learning and growth
- Clearly structured career framework for your next career step
- 360-degree feedback sessions to support your ongoing development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Choice of hardware (MacBook or Lenovo)
- Modern office centrally located in Friedrichshain
- Snacks, drinks and everything you need to work available in the office
- Job ticket subsidy
- Up to 2 days per week of remote work from home
- Get moving — we offer the option to lease a bicycle at a discount through Mein Dienstrad
- Regular company and team events to foster our cohesion
- Team spirit instead of a cutthroat mentality — we achieve more together
- Help develop a product that delivers genuine social value
- One volunteering day per year, when we do something meaningful together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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