Director of Marketing & CRM leading strategic brand management and customer engagement for PKZ. Overseeing marketing strategies, team leadership, and collaboration with multiple departments.
About the role
- Customer Success Manager at Patlytics managing post-sale customer lifecycle and ensuring client value. Onboarding, driving adoption, and building long-term relationships for retention and expansion.
Responsibilities
- Lead onboarding and training for new customers, ensuring a seamless implementation experience.
- Develop success plans and proactively monitor customer health metrics to drive adoption and retention.
- Serve as a trusted advisor, helping customers achieve their business objectives using Patlytics.
- Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap.
- Identify upsell and cross-sell opportunities in partnership with Sales.
- Manage renewals and mitigate churn risk through proactive engagement.
Requirements
- 3+ years in Customer Success or Account Management in SaaS.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts and prioritize effectively.
- Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms.
- Analytical mindset with ability to interpret usage data and drive insights.
Benefits
- Health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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