Director of Customer Success Management overseeing a team at Salesforce. Focused on driving customer engagement and success metrics for enterprise clients.
About the role
- Leadership role in Customer Success at Salesforce overseeing transformative programs and cross-functional collaboration for innovation and integration. Building relationships across departments to achieve corporate goals.
Responsibilities
- Build relationships and work cross-functionally across Customer Success functions, Technology, Sales Experience, Corporate Development, Security
- Influence senior executives in order to drive program dependencies, clear roadblocks, and deliver to desired outcomes of the program
- Lead a team of senior directors by providing thought leadership and partnership, elevating their work, clearing roadblocks
- Clarify vision, problem statement, frameworks, workstreams for each program in order to keep all team members and stakeholders aligned
- Create executive-facing presentations and co-present to executive leaders to get buy-in, decisions, funding, etc.
- Continuously improve programs and processes for scale and efficacy, listening to feedback from key stakeholders
- Understand the business and future direction, do discovery and exploration on new and undefined transformation needs
Requirements
- Excellent communication skills
- Strategic thinking
- Problem structuring and problem solving skills
- Proven people leader
- Strong EQ and collaboration skills
- Experience managing programs and process improvement
- Experience working for Enterprise Software companies
- Experience in customer-facing planning and operations roles
- Creative thinking
- Managing with calm in stressful and ambiguous situations
- High accountability and executing with urgency
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
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Experience level
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