Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Lead Implementation Specialist handling complex customer onboarding for travel and spend management platform at Perk. Driving integration and full adoption of the platform among clients' users.
Responsibilities
- Lead and govern complex, multi-functional implementation projects, utilizing superior Project Management skills to manage sophisticated, high-stakes, multi-stakeholder alignment.
- Be the top subject matter expert in change management for large-scale migrations. Strategically guide clients through the introduction of a new travel and spend tool and policies in their organization.
- Apply Full Travel & Spend product knowledge to perform end-to-end setup, including fully customizable items like Workflows and Per Diems.
- Provide expert guidance and challenge the customer on Finance best practices using Advanced notions of Accounting knowledge (e.g., knowledge on Per Diem rules, understanding Compliance rules in CORE markets).
- Autonomously set up and troubleshoot on all out-of-box, plug-and-play integrations, including HRIS, SSO, and SCIM.
- Autonomously set up and troubleshoot on all out-of-box, plug-and-play ERP integrations (e.g., Spend Export File, DateV, Xero).
- Understand and support more complex ERP integrations (e.g., Business Central (BC), Finance and Operations (F&O), Netsuite), acting as the go-to resource for the customer's Finance Teams on ERP-related questions.
- Serve as the primary escalation point for complex technical and financial challenges during the implementation process.
- Mentor and provide guidance to more junior Implementation Specialists, promoting team alignment and best practices.
Requirements
- Three years experience in software implementation.
- A proven track record of successfully leading and managing complex, multi-stakeholder projects in international environments.
- A strategic, solution-oriented mindset and a passion for overcoming significant technical and organizational challenges.
- High capability for structured working, advanced analysis, and delivering expert, defensible recommendations.
- You are able to develop and influence relationships with all levels of the organization, both internally and externally (including C-level stakeholders), and adapt communication to be professional and effective at an executive level.
- Fluent German and English written and spoken.
Benefits
- Receive competitive compensation and equity ownership in Perk.
- Rest and recharge with our generous allocation of vacation days plus public holidays.
- Take control of your physical health with your choice of private healthcare or a gym allowance.
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
- Join our unforgettable Perk events, including our spectacular annual summer party.
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
- Make your money go further with our flexible compensation plan.
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
- Broaden your horizons with up to 20 "Work from Anywhere" days per year.
- Nurture your language skills with in real-life English, Spanish and Catalan lessons.
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
- Let us help you move to one of our hubs with relocation support.
Job title
Job type
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Degree requirement
No Education Requirement
Tech skills
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