Revenue Operations Systems Administrator at Passport optimizing Salesforce and GTM tools for efficiency and business alignment. Collaborating with teams to enhance reporting, automation, and data quality.
Responsibilities
Administer and optimize Salesforce, Gong, and other GTM tools to ensure high system performance, data integrity, and business alignment.
Design and implement scalable automations, flows, and customizations to meet evolving business needs.
Identify key business metrics, design dashboards and ensure team alignment.
Design and deliver reports and dashboards that provide actionable insights into GTM performance and pipeline health.
Collaborate with revenue stakeholders to understand pain points, scope solutions, and proactively drive business impact.
Own and evolve our RevOps tool ecosystem, serving as the systems steward for integrations and other applications.
Maintain technical documentation and drive adoption of best practices across users and teams.
Manage user roles, profiles, and security settings in compliance with internal policies.
Drive continuous improvement by identifying inefficiencies, proposing enhancements, and executing roadmap projects.
Lead system audits and data hygiene efforts to ensure our CRM supports accurate reporting and compliance.
Requirements
4+ years of experience in Revenue Operations, Salesforce Administration, or other related technical operations role
Proficiency in Salesforce Sales Cloud
Familiarity with GTM platforms and Integrations (e.g., HubSpot, Gong, Ironclad, Looker, Pursuit, NetSuite)
Strong understanding of data governance, compliance and Salesforce best practices
Experience building reports and dashboards using Salesforce and analytics tools
Excellent troubleshooting and problem-solving skills with high attention to detail
Effective communicator with a collaborative approach across GTM stakeholders
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