Hybrid Support Engineer

at Partoo

• Job title: Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Flux
• Location requirements: Hybrid, Paris, France

About the role

• Support Engineer ensuring client support and API integration for Partoo's platform. Collaborating between technical teams and customer care to resolve complex issues.

Responsibilities

• Handle customer support requests related to Partoo API integration and guide clients through the entire process.
• Investigate bug reports from internal teams, identify anomalies, and assess their criticality.
• Assign bugs to the appropriate technical teams and act as a liaison between internal teams and engineering to ensure a clear, efficient flow of information.
• Track tickets and communicate progress effectively to internal teams.
• Analyze technical requests from clients and internal teams, evaluate feasibility, and route them to the right teams.
• Ensure proper bug documentation practices and share this information with the Care and Success teams.

Requirements

• Engineering background, Master's degree or equivalent.
• Strong experience with APIs, ideally in a SaaS environment.
• Fluent in French and English.
• Strong communicator, rigorous and well organized.
• Analytical mindset to investigate issues, identify anomalies, and improve processes.
• Autonomous, proactive, and customer-oriented.
• Excellent team spirit and a curiosity to quickly understand diverse topics.
• Familiarity with JIRA or similar tools is a plus.

Benefits

• Access to a range of internal sports activities (yoga, running, football, climbing...) and a partnership with Gymlib (4,500 gyms and 300 activities).
• CSE benefits via Leeto and a Worklife card (meal vouchers, sustainable mobility allowance, CESU vouchers...).
• Health insurance with Alan and mental health prevention/support via Alan Mind and Moka.care.
• 6 RTT days per year.
• 6 weeks of remote work per year (after one year of service) and up to 3 remote work days per week.
• Internal and external events (theme parties, team and company offsites, Parc Astérix outings...).
• Opportunities to participate in charitable and inclusive initiatives (2 volunteer days offered by Partoo) and our Women@Partoo group.
• Discover our eco-friendly offices in Paris 18th arrondissement from day one (parking available).
• Additional information is explained in our Culture Book: culture, rituals, career paths... enjoy the read.