Analyze and resolve N2 support calls for AVITA's products while ensuring correct application functioning. Engage in functional validations and technical troubleshooting for issue resolution.
About the role
- Support Engineer ensuring client support and API integration for Partoo's platform. Collaborating between technical teams and customer care to resolve complex issues.
Responsibilities
- Handle customer support requests related to Partoo API integration and guide clients through the entire process.
- Investigate bug reports from internal teams, identify anomalies, and assess their criticality.
- Assign bugs to the appropriate technical teams and act as a liaison between internal teams and engineering to ensure a clear, efficient flow of information.
- Track tickets and communicate progress effectively to internal teams.
- Analyze technical requests from clients and internal teams, evaluate feasibility, and route them to the right teams.
- Ensure proper bug documentation practices and share this information with the Care and Success teams.
Requirements
- Engineering background, Master's degree or equivalent.
- Strong experience with APIs, ideally in a SaaS environment.
- Fluent in French and English.
- Strong communicator, rigorous and well organized.
- Analytical mindset to investigate issues, identify anomalies, and improve processes.
- Autonomous, proactive, and customer-oriented.
- Excellent team spirit and a curiosity to quickly understand diverse topics.
- Familiarity with JIRA or similar tools is a plus.
Benefits
- Access to a range of internal sports activities (yoga, running, football, climbing...) and a partnership with Gymlib (4,500 gyms and 300 activities).
- CSE benefits via Leeto and a Worklife card (meal vouchers, sustainable mobility allowance, CESU vouchers...).
- Health insurance with Alan and mental health prevention/support via Alan Mind and Moka.care.
- 6 RTT days per year.
- 6 weeks of remote work per year (after one year of service) and up to 3 remote work days per week.
- Internal and external events (theme parties, team and company offsites, Parc Astérix outings...).
- Opportunities to participate in charitable and inclusive initiatives (2 volunteer days offered by Partoo) and our Women@Partoo group.
- Discover our eco-friendly offices in Paris 18th arrondissement from day one (parking available).
- Additional information is explained in our Culture Book: culture, rituals, career paths... enjoy the read.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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