Senior Lifecycle Marketing Manager at Parsley Health managing full lifecycle marketing across email and SMS. This role involves strategy ownership, technical execution, and collaboration to improve member engagement.
Responsibilities
Own all pre-sale lifecycle marketing strategy across email and SMS, built and executed in Customer.io
Design and build event-driven journeys for newsletters and lead magnet programs, promotional and seasonal campaigns, appointment confirmation and reminders, nurture, abandoned cart, and conversion flows across all products
Optimize journeys to increase engagement, appointment bookings, and purchases
Own all post-sale lifecycle marketing strategy across email and SMS including member onboarding and activation flows, engagement and retention programs, NPS, referral, and ambassador journeys
Incorporate feedback from the Member Experience (MX) and sales team into lifecycle logic, segmentation, and messaging
Personally build, QA, and deploy lifecycle journeys
Work comfortably with events, attributes, triggers, and conditional logic
Own lifecycle experimentation strategy: A/B testing subject lines, content, timing, logic, and offers
Identify drop-offs and data issues within journeys and resolve them
Translate insights into concrete optimizations and roadmap improvements
Requirements
You have 5–10 years of lifecycle marketing experience and are deeply hands-on
You have significant experience building in Customer.io (not just managing it)
You’re comfortable working with event-based data models and debugging lifecycle flows
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