Senior Lead Commercial Auto Relationship Manager overseeing complex client relationships in the Commercial Banking division at Wells Fargo in Florida. Driving strategic initiatives and managing overall client engagement and satisfaction.
About the role
- Senior Key Account Manager managing and expanding ParkBee's existing Belgian portfolio in the hotel and commercial real estate sectors. Focus on client satisfaction, growth, and strategic partnerships.
Responsibilities
- Ensure high levels of client satisfaction through proactive communication and support
- Build personal relationships with key stakeholders within client organizations
- Act as the primary point of contact for Belgian clients, ensuring their needs are met and expectations exceeded
- Develop and implement strategies to address client feedback and enhance service delivery
- Identify and pursue opportunities for account growth by expanding to new locations from your existing client portfolio
- Promote and upsell additional products and features such as more parking spaces, ANPR cameras, full management services, and parking management software to existing clients
- Manage and strengthen our strategic partnership with BePark (+150 locations) and other Belgian partners
- Track account performance and client satisfaction metrics across the Belgian portfolio
- Work closely with Operations to ensure smooth service delivery across Belgian locations
- Provide insights on Belgian market dynamics, competitive landscape, and client needs
Requirements
- Minimum 5+ years of experience in a key account management or customer success role, with a focus on client satisfaction and account growth
- Demonstrated success in expanding existing accounts and driving revenue growth through upsell and cross-sell
- Strong understanding of B2B business models and industry trends, particularly in hospitality or commercial real estate
- Proven ability to build and maintain strong relationships with senior-level stakeholders
- Strong analytical skills and the ability to make data-driven decisions
- Able to initiate as well as execute impactful projects independently
- Excellent communication and interpersonal skills to build rapport with clients
- Proficiency in CRM software (preferably Salesforce) and data analysis tools
- Valid driver's license and ability to travel regularly across Belgium
- Willingness to visit our Amsterdam HQ regularly for alignment and collaboration
- Fluency in French and Dutch is mandatory; English proficiency required
- Experience in Prop-Tech, hospitality tech, or related sectors is a strong advantage
Benefits
- Attractive base salary between €75,000 to €86,150 dependent on experience and track record
- Sales bonus scheme with on-target earnings (OTE) of €20,000 annually, paid quarterly based on performance relative to account growth targets
- Lease car allowance
- 25 days holiday plus Belgian public holidays
- Life insurance
- Comprehensive global health insurance
- Employee Assistance Programme (EAP) and Global business travel insurance
- Pension insurance and unemployment insurance
- Accident insurance
- €1,500 personal development allowance per year
- Eco-vouchers and work-from-home allowance
- Annual international offsite & winter event
- Latest tech equipment (laptop, phone)
- Numerous growth and development initiatives, training, and projects
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