Account Manager for Mid - Market developing strategies and managing customer relationships in Malaysia. Responsible for achieving KPIs and driving business growth.
About the role
- Customer Account Manager at Carquest Auto Parts overseeing sales of automotive products to commercial businesses. Collaborating with sales teams and maintaining customer relationships for success.
Responsibilities
- Work with Commercial Sales Manager, Business Development Specialist, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts.
- Implement new Commercial Sales programs, as well as support current programs.
- Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers.
- Maintain database of account sales call activity, etc. using Salesforce.
- Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.
- Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company.
- Partner in the development and retention of Commercial Parts Pros to support the Sales plan for internal growth and career opportunities.
- E-Catalog support for CQ Pro to commercial customer base.
- Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
Requirements
- Proven sales track record with 3-5 years related selling experience.
- Working knowledge of Carquest products and services and the ability to market those products and services to meet customer needs.
- Working knowledge of the Exploris system, including Inventory Management and processing of Commercial account paperwork.
- Working knowledge of automotive systems and traditional automotive aftermarket.
- Speak and write English; communicate effectively and build strong relationships with customers, peers and upper management.
- Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred). Power BI tool as well.
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Think strategically, analyze issues and options, and effectively manage and facilitate change.
- Ability to work 5 days per week (Monday-Friday) and on occasion, an evening.
- Ability to travel overnight occasionally.
Benefits
- Position is eligible for sales commission based on individual or store performance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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