Account Manager for Mid - Market developing strategies and managing customer relationships in Malaysia. Responsible for achieving KPIs and driving business growth.
About the role
- Senior Account Manager driving customer success and growth in energy sector SaaS. Focused on strategic account development and fostering long-term client relationships.
Responsibilities
- Own and grow a portfolio of key customer accounts, with responsibility for delivering against customer health (product adoption), contract renewal, revenue expansion, and Net Revenue Retention targets
- Develop and execute account development plans, identifying and leading opportunities to expand Gridcog’s footprint across teams, geographies and use cases
- Build strong, trusted relationships with senior stakeholders, aligning Gridcog to their strategic priorities and driving long-term value
- Lead commercial conversations including renewals, pricing and contract negotiations, with a focus on meeting and exceeding targets
- Play a lead role in our account management cadence, including monthly account reviews with senior stakeholders and weekly customer syncs
- Partner closely with Industry, Sales and Marketing teams to ensure customer success and unlock growth opportunities
- Contribute to the ongoing development of our account management processes and best practices as we scale
Requirements
- Experience in strategic account management role within a SaaS, data or technology business in the energy sector
- A strong track record of owning and growing customer accounts, including delivering against renewal and expansion targets
- Sufficient understanding of energy markets and the energy transition to engage credibly with customers, without requiring deep technical expertise
- Comfort operating in ambiguity, with the ability and motivation to build processes, structure and best practices in a currently low-process, fast-growing environment
- The confidence and credibility to engage senior stakeholders and lead commercial conversations, including renewals and negotiations
- Excellent communication and relationship-building skills, with a strong sense of customer empathy
- Strong commercial acumen, with a proactive approach to identifying and driving growth opportunities
- A collaborative mindset and enthusiasm for working across Industry, Sales and Marketing teams
Benefits
- Competitive remuneration package aligned with experience and skills
- Opportunity to work as part of our social Londo or Berlin based team with flexible working arrangements
- Be part of a high-performing team that values innovation and creative problem-solving
- Contribute to the decarbonisation of the world’s energy system
- Support for ongoing professional and personal development
- An annual all-company retreat, with recent locations including Bali and Bintan Island
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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