Technical Support Specialist providing IT support for HealthJoy's operations in a hybrid work environment. Involves equipment management, troubleshooting, and employee assistance for both onsite and remote users.
PC
Hybrid Expert IT Application Support Analyst
Posted 2 days ago
About the role
- IT Application Support Analyst enhancing AI-enabled workflows in PG&E's Data Quality & Analytics team. Responsible for full application development lifecycle and client collaboration within the Microsoft ecosystem.
Responsibilities
- Extend the AI-enabled workflow and reporting platform capabilities of the Data Quality & Analytics team.
- Responsible for the full lifecycle of application development, including design, coding, testing, implementation, maintenance, and support.
- Work closely with clients to understand their business requirements and translate these into effective application designs prioritizing user experience.
- Serve as key technical resource with areas of specialization.
- Diagnose and correct complex production issues.
- Manage application debugging, refinement, and performance enhancement.
Requirements
- BA/BS in Computer Science, Management Information Systems, or equivalent experience and/or field of study.
- 7 years of programming support and analysis experience
- Proven knowledge with programming support principals to enhance and maintain system performance
- Multiple programming languages experience
- Expert understanding of troubleshooting, diagnosing, and maintaining software, how it works, and how it often breaks.
- Certification and/or post graduate work may be desirable
- May require certification applicable to the application being supported
- Experience leading operational teams
- Ability to create complex test beds, create test scenarios, create regression tests, document and assess software reliability.
- Ability to enhance the end-user experience.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
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