Technical Support Specialist providing IT support for HealthJoy's operations in a hybrid work environment. Involves equipment management, troubleshooting, and employee assistance for both onsite and remote users.
About the role
- Hardware Support Engineer at Canary Systems supporting clients and internal teams, integrating hardware and software systems, troubleshooting technical issues in an office setting.
Responsibilities
- Troubleshoot and resolve technical issues with clients and internal teams
- Manage client support tickets through internal systems
- Learn and utilize: CRBasic programming (Campbell Scientific devices) – Training provided
- MLBasic – Proprietary language for MLBase/MLRemote hardware
- Integrate instrumentation with MLSuite software: Research instrument capabilities
- Define technical requirements
- Document integration methodologies
- Perform thorough testing of hardware and software
- Provide ongoing technical support
Requirements
- Strong technical troubleshooting ability
- Solid understanding of electronics
- Familiarity with: Serial communication protocols
- Wi-Fi networking & configuration
- TCP/UDP network protocols
- Binary and hexadecimal math
- CRBasic programming (preferred, not required)
Benefits
- Health and life insurance
- Paid time off (PTO)
- Retirement plan
- Volunteer PTO
- Fitness reimbursements
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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