Technical Support Specialist providing IT support for HealthJoy's operations in a hybrid work environment. Involves equipment management, troubleshooting, and employee assistance for both onsite and remote users.
About the role
- Data Technician & Technical Support Specialist aiding the mining industry with geospatial data operations and technical support. Responsible for data management and resolving customer issues through technical expertise.
Responsibilities
- Convert, integrate, and standardize geospatial mining data from diverse sources and formats into VRIFY’s GIS environment.
- Import and export client data using defined, process-specific workflows.
- Validate data accuracy, consistency, and spatial integrity throughout the conversion process.
- Analyze client datasets and apply critical thinking to deliver high-quality outputs tailored to client needs.
- Create clear, visually compelling 2D maps (e.g., mine boundaries, infrastructure, proximity analysis) to support 3D models and presentations.
- Collaborate with peers to improve data workflows, tooling, and documentation.
- Deliver high-quality outputs on time, without hand-holding.
- Serve as a technical point of contact for customer issues related to data ingestion, platform behavior, and system workflows.
- Investigate application and system logs to identify where and why issues are occurring.
- Triage problems effectively: distinguish between data issues, configuration errors, platform limitations, and software defects.
- Apply quick fixes or workarounds when possible to unblock customers.
- Clearly document issues, findings, and reproduction steps when escalating to the Engineering team.
- Collaborate closely with developers to validate fixes and confirm resolutions.
- Provide clear, technically accurate explanations to customers - no hand-waving, no jargon dumps.
- Help improve internal runbooks, troubleshooting guides, and support processes over time.
Requirements
- Bachelor’s degree or diploma in Computer Science, Geography, Geology, GIS, Environmental Science, or a related field with a strong GIS focus.
- Less than 2 years of experience in GIS, data management, technical support, or a related technical role.
- Familiarity with customer-facing technical environments is a strong asset.
- Knowledge of geology and/or the mining industry is a plus, not a prerequisite.
- GIS & Data Working knowledge of GIS fundamentals, including coordinate systems and spatial data concepts.
- Hands-on experience with GIS tools such as ArcGIS or QGIS.
- Experience converting geospatial data formats (e.g., CSV, shapefiles, GeoTIFF, KML/KMZ).
- Ability to georeference raster and vector datasets.
- Experience digitizing point, line, and polygon features.
- Basic cartography skills (legends, labels, north arrows, clean layouts).
- Basic programming skills, preferably Python, including modifying scripts for automation and efficiency.
- Familiarity with databases and basic SQL is an asset.
- Technical Troubleshooting Basic knowledge of AWS or comparable clouds.
- Ability to read and interpret system and application logs.
- Comfort tracing issues across data, configuration, and application layers.
- Strong analytical mindset for root-cause analysis.
- Ability to communicate technical findings clearly to both engineers and non-technical users.
Benefits
- Remote, flexible work environment
- Competitive salary: 90,000 to 95,000
- Exposure to real-world AI, geospatial data, and customer-facing problem solving
- A role with room to grow into data engineering, platform support, or operations
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